Trust your judgement
Separate what happened from what you’re assuming, and get clear on what needs addressing.
FREE LIVE WEBINAR · MONDAY 19 OCTOBER
How to Manage a Difficult Team Member Without Losing Your Confidence
Stay clear, handle pushback and hold people accountable, even when the conversation gets uncomfortable.
For managers and senior leaders who want to handle a challenging team member without letting the situation take over their time, energy or judgement.
SOMEONE COME TO MIND?
You want to be supportive.
You also need to deal with what’s happening.
Maybe they get defensive whenever you give feedback. Maybe you don’t see eye-to-eye, or you’ve had the same conversation several times and nothing seems to change.
You find yourself rehearsing what to say, putting it off or questioning yourself afterwards. Or you feel confident dealing with it, but frustrated by how much time and energy it takes.
What happens when knowing what to say isn’t enough?
You might already know how to structure a feedback conversation. But what happens when their reaction leaves you frustrated, defensive or doubting everything you’ve just said?
We’ll explore what happens for you in those moments, and how to respond without losing sight of what needs addressing. You’ll consider your own situation as we work through your thinking, your reactions and your next steps.
WHAT YOU’LL TAKE AWAY
Handle pushback
Recognise your own reaction to defensiveness and respond without backing down or getting drawn into an argument.
Follow through
Decide what you need to communicate, set clear expectations and plan how you’ll follow through.
MEET YOUR HOST
Hi, I’m Eleanor.
I’m a Leadership Development Consultant and Senior People & Culture Leader with nearly 10 years’ experience in People & Culture, including as Head of People & Culture.
I help leaders develop the mindset, judgement and people skills to lead themselves, lead others and shape better working environments. That includes the messy, uncomfortable conversations that come with managing people.
Lead yourself / Lead others / Shape the environment
Your registration details
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